Go Ape Thetford

Frequently asked questions

Where is Go Ape Thetford located?

Go Ape Thetford is at High Lodge Forest Centre, 5 minutes from Thetford and from the A11, and 5 minutes from Brandon. There are signs at the entrance to the park and a long driveway into the forest before reaching the ANPR barriers to enter. Continue on to the parking areas and you'll see our cabin alongside the cafe.

Do I need to book in advance?

We strongly recommend booking your adventure online or by phone before travelling. Go Ape sessions often sell out, especially during weekends and peak season. If you wait until you arrive, we cannot guarantee there will be any spaces left, and we genuinely hate sending people away disappointed! Book ahead to secure your spot.

What happens in bad weather?

Go Ape is an excellent wet weather activity. Our courses are substantially sheltered from rain and wind by the trees themselves so as long as you are appropriately dressed for the weather you should still have great memories of your experience. The course remains open in all weathers, except thick ice, thunderstorms and gales. Rain makes the course muddier than usual which can add to the fun, but you might want dry clothes to change into for the journey home.

If we have to close for unsafe weather conditions, we will offer you a refund, credit note or reschedule your booking. If unsafe weather is forecasted we will aim to make the decision as early as possible, and will do our best to contact you to try and save you a wasted journey.

What should I wear?

Dress for the weather to stay warm and dry in colder weather, and sunscreen and a sunhat if it's sunny. Closed-toe and closed-heel shoes are essential (trainers recommended). No sandals. No bare waists for harness safety and comfort. Gloves are recommended (available for purchase at the cabin). Phone pouches are required if you wish to take photos of your adventure (available for purchase at the cabin). For Nets Adventure we recommend wearing a long sleeve top and trousers.

When do I need to arrive?

Please allow plenty of time to park your car and use the toilets (as usage restrictions may be in place). You should aim to be at the cabin 20 minutes before your booked time. We will be operating a card only policy at the Go Ape cabin but some parking facilities may still be taking cash so do make sure that you bring some with you.

Is there parking at High Lodge Thetford?

Parking is managed by Foresty England. Customers can park in any of the car parks located within the barriers. It is ticketless ANPR entry, which is paid for at the pay stations before you leave. The pay stations are located by the information point. Blue badge holders are required to pay for parking. There is an accessible car park (Adder) which is closest to the toilet block and information point.

Is there a cafe on site at High Lodge Thetford?

There is a cafe on site that serves breakfast, lunch and snack items, including hot drinks. The opening hours vary with the seasons but it is open every day that the site is. There is also a takeaway spot open in peak periods for snacks and ice creams.

Is the site accessible for wheelchairs or pushchairs at Go Ape Thetford?

The main path from the accessible Adder car park to the toilets, information point, cafe and Go Ape cabin is a hard surface and suitable for wheelchairs or pushchairs. The paths below the Go Ape courses are forest floor, therefore subject to tree roots and uneven surfaces in places. There is a purpose built all access 'Heritage' trail site which is suitable for wheelchair users, pushchairs and bicycles. If you have any specific accessibility requirements please contact us ahead of your visit.

Is there somewhere to store my belongings at Go Ape Thetford?

We are able to store small items such as car keys, phones and wallets in the cabin but belongings are left at own risk. We recommend leaving any larger items in vehicles due to limited space if you arrive by car.

Are dogs allowed at High Lodge Thetford?

Dogs are allowed within the park. It's recommended they are kept on a lead in the busy areas around car parks, cafe and play areas. There are a number of walking trails where off lead time is more appropriate for well behaved dogs with a number of poo bins available in busier areas. The MTB trails are best avoided by pedestrians and dog walkers to ensure all forest users remain safe. Dogs are allowed in the cafe. Please ensure you bring a spectator with you to look after any dogs if you are participating on the course.

Moving bookings, cancellations and refunds

If you need to move or cancel your booking, please call us on 01603 895500. You can also move your booking using your online account up to 48 hours before your session.

Up to 7 days before your activity, you can cancel an existing booking and receive a full refund, minus the booking fee*. You can also move your booking free of charge.

Up to 48 hours before your activity, you can move the activity date, subject to availability. This will incur a £5 administration charge. A refund is not possible within the 7-day period before your activity date.

Within 48 hours of your activity date, if Go Ape are operational, unfortunately you will not be entitled to move your booking, or receive any refunds for cancellations. Please call us if you can longer attend so we can let the team at site know.

*If you originally moved your booking within the 7-day period, you will not be eligible for a refund on the moved booking. If your booking is made less that 7 days before your activity date, it is non- refundable.

See our full booking terms and conditions.